Q: Is your product weather-proof?

A: Yes, all model under Ministyle (GHR02-xx), Performance (GHR04-xx) and Motion (GHR03-xx) series are absolutely WEATHER-PROOF.

Q:Are all the products are made from raw material?
A:Yes, we guarantee our products are made from 100% raw material.

Q:What kind of material your product made of?
A:ABS Plastic, PVC, aluminum alloy and Stainless Steel

Q: What is ABS here?
A: ABS is an easily machined, tough, and rigid thermoplastic plastic material with high impact strength.

Q: Why we use ABS? / What are the advantages and properties of ABS?

A: We use ABS because ABS is considered superior for its hardness, gloss, toughness. The advantage of ABS is that this material combines the strength and rigidity of the acrylonitrile and styrene polymers with the toughness of the polybutadiene rubber. The most amazing mechanical properties of ABS are resistance and toughness. Impact resistance does not fall off rapidly at lower temperatures. Stability under load is excellent with limited loads. These properties are little affected by temperature and atmospheric humidity in the acceptable operating range of temperatures. [Harper, 1975] ABS polymers are resistant to aqueous acids, alkalis, concentrated hydrochloric and phosphoric acids, alcohols and animal, vegetable and mineral oils, , and electrical insulation properties.

Q: What is we Do not?
A: However, please do not expose our products to acetone, aromatic hydrocarbons, carbon tetrachloride, glacial acetic acid and concentrated sulfuric and nitric acids.

Q: Why your garden hose have two internal diameters namely 12.5mm and 15mm?

Q: Do you provide product warranty?
A: Yes we do. Moreover, we offer one year limited warranty for our hose reels and carts in standard pack. Meantime, we provide one-year limited guarantee for our hose and hose accessories.

Q: Can you explain on the "Limited guarantee"?
A: Yes. The so-called "Limited Guarantee" shall be understood that we provide the guarantee for our products subject to proper operation under Users' Manual provided, excluding results caused by accidents and intentional impacts and natural disasters.